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Privacy Notice – Fastershire Broadband Grant Scheme

Information held about you

In order to operate the Fastershire Broadband Grant Scheme, it is necessary for us to collect and hold personal information about you. This information will include:
  • Basic contact details about you such as name, address, telephone number and email address
  • The information you provide when registering an expression of interest for the Grant scheme

Who is processing my data?

All personal data held, is processed in accordance with data protection law. The Data Controller for the information outlined in this privacy notice is Herefordshire Council.
Broadband Providers will be Data Processors who will process your information on behalf of the council.
The current Broadband providers used within the Stage 5 Grant tender process are Airband, Gigaclear and Full Fibre.

How will we use the Information we hold about you?

We will collect information about you (where applicable) to:

What is the legal basis for us to process your data?

The legal basis for processing the data is your consent, which you can withdraw at any time by notifying us grants@fastershire.com

Who we will share your information with

We will not share your information without your consent and you can request for your details not to be shared. However to enable the Grant process we need to share details to enable the Grant process with:
  • Broadband network provender’s – Details submitted on your Expression of interest form
  • Community Leads – Basic Contact details including name, address and email address

Broadband network providers

To help your community project to procure a broadband network supplier, it will become necessary to share some or all of the information you provided us on the expression of interest form. 

Household profile and internet usage

During the tender process for suppliers, the information you provided regarding your household profile and internet usage will form part of the Request for Quotation document. The tender process for suppliers is an open procurement process is a competitive purpose of this information
We will not
  • Use your information for marketing or sales purposes.
  • Send or store your data abroad

Community Lead

Each community project will select someone or a community body/entity to act as the community lead. The community lead will be the main point of contact between the community, Fastershire, potential suppliers and if/when successful, the awarded supplier. 
It will be necessary to share your contact details with the community lead in order for them to fulfil this role and keep you informed of any developments.
However if you would prefer be contacted directly by the Fastershire team only please inform us of this.
We will not normally share your information with organisations other than our partner organisations without your consent, however, there may be certain circumstances where we would share without consent such as where we are required to do so by law, to safeguard public safety, and in risk of harm or emergency situations. Any information which is shared will only be shared on a need to know basis, with appropriate individuals.  Only the minimum information for the purpose will be shared. 

How long do we keep your records

We will only keep your information for the minimum period necessary. The information outlined in this privacy notice will be kept for the duration of the Grant Scheme your property is part of. All information will be held securely and destroyed under confidential conditions.

Your rights

You have a number of rights under data protection law, including the right to request your information and to request that the information be amended or erased if incorrect. 
To request your records, you will need to put your request in writing and provide proof of identification to the Information Governance Team, Herefordshire Council, Plough Lane, Hereford HR4 0LE or via email, informationgovernance@herefordshire.gov.uk.
You also have a right to make a complaint about our handling of your personal data to the Information Commissioner’s Office https://ico.org.uk/

Providing accurate information

It is important that we hold accurate and up to date information about you in order to assess your needs and delivery the appropriate services.  If any of your details have changed, or change in the future, please ensure that you inform us as soon as possible so that we can update your records. 

Further information

If you have any questions or concerns about how your information is used, please contact <team> in the first instance. You can also contact the Data Protection Officer, Carol Trachonitis, at Herefordshire Council, Plough Lane, Hereford HR4 0LE, email: informationgovernance@herefordshire.gov.uk.
More information about data protection and how it applies to you can be found on the Information Commissioner’s Office website at https://ico.org.uk/


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Faster broadband is being rolled out across Herefordshire and Gloucestershire between now but it is not possible to flick a switch to make every area go live on the same day and some areas will go live before this. Register your interest today and we'll let you know when you can order.